Help centre
How can we help?
I received a gift card
- Open the link in your gift card email to see your balance, expiry date and QR code.
- To use it, show the QR code at the business. Staff will scan it and tell you the remaining balance.
- Lost the email? Go to the business's gift card page and choose Resend my gift card. You can also check a balance with the card code.
- Questions about what you can buy with the card are best answered by the business that issued it.
I bought a gift card
- You'll get a confirmation email once payment is confirmed. The recipient's email is sent immediately or on the date you chose.
- For refunds, contact the business you bought from — they are the seller of the gift card.
For businesses
Do I need special hardware or a POS integration?
No. Staff redeem gift cards in a web browser on any phone, tablet or computer. Giftcards.co.nz does not update your point-of-sale system — you record the sale in your POS as usual, and use the gift card balance as the payment.
Who receives the money when a customer buys a gift card?
You do. Payments are processed by Stripe and paid out to your own Stripe account. Your business is the issuer of the gift card and remains responsible for honouring it.
How do expiry dates work in New Zealand?
Under the Fair Trading Act, most gift cards sold to consumers from 16 March 2026 must be valid for at least three years from the date of sale, and the expiry must be shown on the card. Giftcards.co.nz enforces the minimum, calculates the date at the moment of sale and shows it on every card and email. You can also choose no expiry date.
What happens if I cancel my subscription?
You stop selling new gift cards, but every card your customers already bought can still be checked and redeemed. We never delete gift card balances or redemption history because a subscription ends.
Can customers buy without creating an account?
Yes. Buyers check out as guests and recipients get a secure link by email — no sign-up needed.
Is there a Shopify app?
Not yet. A Shopify app is in development and isn't available to install. Giftcards.co.nz works today as your own branded gift card storefront, alongside any website or shop system.
Still stuck? Contact us.